Testimonials

“The TUPE process with 3d was easy and straightforward, a meeting was set up with all the staff and the 3d management team to explain the process and all concerns and questions were answered. This made me feel easier about the process and the move to a different employer after my initial concerns. All information given was relevant and easy to understand and each time there was a process to complete we were informed and guided through it.

I felt happy through the process once it started after the first meeting there was nothing stressful or concerning. Since we have been transferred there have been minimal changes, 3d are great to work for and a very supportive employer.”

Sarah McGee – Head of Client Services – Tesco

“I found the whole TUPE process with 3d leisure very straight forward. Initially, we had a letter introducing the new company and explaining what was going to happen. Following this we had several meetings on site where my questions were answered regarding sick pay, holidays, health care, pensions and my contract.

In the beginning I was concerned, but as things progressed, I felt fine and was not worried as the process progressed. Since the transfer has been completed, I have found 3d leisure a really good company to work for and everything has been how I was told from day one.”

Linda Fletcher – Duty Manager – Tesco

“The TUPE process to 3d leisure seemed effortless, there was very little to do from the Employees point of view and we were kept informed at all stages of the process via email and through the company directors visiting site and holding regular drop-in sessions for the staff. This put my mind at ease during the process and allayed any worries or concerns that I had.

I feel that 3d leisure being awarded the contract to manage our facility was the best thing that could have happened to the site, personally I feel much more content and appreciated in my role. 3d have provided the tools and support to drive the centre forward and motivate the team through regular contact and guidance and I feel I am trusted to manage and maintain a healthy workforce.”

Jody Evans – Duty Manager – Tesco

“In September 2024, 3d leisure were announced as the winning bidders for the management contract at our Leisure Centre. As with any change both my team of 65 staff and I were concerned about what the future would hold for us all. Within days of the contract announcement the team at 3d leisure began to reassure us through their actions. Initially, I had dialogue with Paul Ramsay, the company MD, and I was briefed on many things about the future including how the TUPE process would be managed.

This served to allay many of the concerns I had and allowed me to share with the team what was to follow. Subsequently, meetings were set up on site with senior members of the 3d team and all of the staff at the Leisure Centre. These sessions were invaluable, and my team were given a detailed explanation of almost everything that they could expect. Obviously, my staff still had questions and worries but at the meetings and following meetings minds were put at rest.
Throughout the process we were all fully kept informed with suitable information and this approach ensured that I was comfortable with the whole process.

Overall, the migration has been seamless and since it was completed everything has been as it was explained following the contract change announcement. I firmly believe that the 5-month process could not have been handled any better and that every team member has ultimately benefitted from the move to 3d leisure.”

Les Mooney – General Manager – Tesco

“The transfer of 3d leisure coming via the TUPE process went extremely well effectively with a very smooth process where the staff and I felt at ease, reassured with confidence.

It felt a speedy process to get things up and running for each step of the process managing the transfer effectively to ensure no difficulties or challenges.

The team and I have seen a significant improvement from up-to-date marketing, communications, to efficient systems in place to ensure a smooth operational journey. From QR codes for online joining process, the Techo gym app set up for Tesco WGC was a real success.

Swift communication between the 3d team was on point without delays.  When we had questions the 3d leisure team were open and honest, helped in the moment by making time to help support any of our needs.”

Dan – F&W Manager – Tesco – been with previous operator for 10+ years

“3d Leisure have managed our leisure facilities since early 2021. The leisure offering at the development includes a gym and spa facility, a small jacuzzi located within the spa area. We have been very satisfied with 3d Leisure’s performance over the years and have renewed their contract annually without hesitation. Their management of the gym has been effective, with prompt and professional responses to both our queries and those of our residents.

They are proactive in resolving issues directly, maintain a well-curated range of equipment and services, and continuously invest in their team’s training and development. Notably, our on-site gym manager received an internal award recognising their contribution across 3d Leisure’s portfolio.

We also value the open and consistent communication from all levels of the 3d Leisure management team, from senior leadership to our regional manager, demonstrating a strong, company-wide commitment to the success of our contract. We would happily provide references for 3d leisure.”

Gym / Spa Manager – London