“Just once again – thank you to your team here – they are so responsive and positive – it is a pleasure working with them!”
“I found the whole TUPE process with 3d leisure very straight forward. Initially, we had a letter introducing the new company and explaining what was going to happen. Following this we had several meetings on site where my questions were answered regarding sick pay, holidays, health care, pensions and my contract.
In the beginning I was concerned, but as things progressed, I felt fine and was not worried as the process progressed. Since the transfer has been completed, I have found 3d leisure a really good company to work for and everything has been how I was told from day one.”
“The TUPE process to 3d leisure seemed effortless, there was very little to do from the Employees point of view and we were kept informed at all stages of the process via email and through the company directors visiting site and holding regular drop-in sessions for the staff. This put my mind at ease during the process and allayed any worries or concerns that I had.
I feel that 3d leisure being awarded the contract to manage our facility was the best thing that could have happened to the site, personally I feel much more content and appreciated in my role. 3d have provided the tools and support to drive the centre forward and motivate the team through regular contact and guidance and I feel I am trusted to manage and maintain a healthy workforce.”
“In September 2024, 3d leisure were announced as the winning bidders for the management contract at our Leisure Centre. As with any change both my team of 65 staff and I were concerned about what the future would hold for us all. Within days of the contract announcement the team at 3d leisure began to reassure us through their actions. Initially, I had dialogue with Paul Ramsay, the company MD, and I was briefed on many things about the future including how the TUPE process would be managed.
This served to allay many of the concerns I had and allowed me to share with the team what was to follow. Subsequently, meetings were set up on site with senior members of the 3d team and all of the staff at the Leisure Centre. These sessions were invaluable, and my team were given a detailed explanation of almost everything that they could expect. Obviously, my staff still had questions and worries but at the meetings and following meetings minds were put at rest.
Throughout the process we were all fully kept informed with suitable information and this approach ensured that I was comfortable with the whole process.
Overall, the migration has been seamless and since it was completed everything has been as it was explained following the contract change announcement. I firmly believe that the 5-month process could not have been handled any better and that every team member has ultimately benefitted from the move to 3d leisure.”
“The transfer of 3d leisure coming via the TUPE process went extremely well effectively with a very smooth process where the staff and I felt at ease, reassured with confidence.
It felt a speedy process to get things up and running for each step of the process managing the transfer effectively to ensure no difficulties or challenges.
The team and I have seen a significant improvement from up-to-date marketing, communications, to efficient systems in place to ensure a smooth operational journey. From QR codes for online joining process, the Techo gym app set up for Tesco WGC was a real success.
Swift communication between the 3d team was on point without delays. When we had questions the 3d leisure team were open and honest, helped in the moment by making time to help support any of our needs.”
“3d Leisure have managed our leisure facilities since early 2021. The leisure offering at the development includes a gym and spa facility, a small jacuzzi located within the spa area. We have been very satisfied with 3d Leisure’s performance over the years and have renewed their contract annually without hesitation. Their management of the gym has been effective, with prompt and professional responses to both our queries and those of our residents.
They are proactive in resolving issues directly, maintain a well-curated range of equipment and services, and continuously invest in their team’s training and development. Notably, our on-site gym manager received an internal award recognising their contribution across 3d Leisure’s portfolio.
We also value the open and consistent communication from all levels of the 3d Leisure management team, from senior leadership to our regional manager, demonstrating a strong, company-wide commitment to the success of our contract. We would happily provide references for 3d leisure.”
“Partnering with 3d leisure to manage our leisure club has been a fantastic decision for us. In just over 5 months they have delivered record sales & profit for us through motivating and developing the leisure team. 3d developed a detailed mobilisation plan for the investment works and managed the refurbishment plan in order to deliver the project on time despite some tight deadlines. We have developed a great working relationship and have found all Management and Directors to be very approachable and motivated to make the project work for all parties.”
“I am writing to say what excellent service you and your company provide and that it represents good value for money. You and your colleagues at 3d take the responsibility off our shoulders in keeping up-to-date with all the various H&S regulations and marketing of the club. You are pro-active in informing us about the standards of the club and its operation by the staff. I have recommended your company to all my friends and colleagues”
“3d leisure are a professional company who support, train and underpin our own local efforts.”
“3d leisure are a great company to work with – they get things done.”
We’re now at almost 100% occupancy in the building, which is a testament to the building more widely but also to the amenities, including the fantastic gym space.
It’s great to see starting with an underutilised building, partnering with a landlord to specify, fit out and run the gym, helping build occupancy while increasing the investment value significantly. It’s a compelling story.
3d took over the management of our fitness and wellbeing facilities in 2017 and the contract has been renewed ever since. After an initial refurbishment by 3d leisure our newly refurbished gym was opened to staff and to the public My initial observations were that the reception, studio and gym looked great and the atmosphere was more inviting and upbeat.
The existing staff have been energised and the new staff and instructors are making a positive impact. The new equipment looks great, the studio fit out is to a high standard and the early feedback on the classes is positive. One of our departments is interested in holding a series of team-events in the studio (outside of the standard class times). The branding of the club is more prevalent and visible and there are some nice small touches throughout the club. Overall, the feedback has been very positive and we have seen a real improvement in a short period of time. The 3d leisure team have done a great job – keep up the good work.
Our annual facilities survey demonstrates the level of improvement since awarding the contract to 3d Leisure overall the happiness index for the gym has increased from 45% to 84%, an increase of 39% an amazing achievement from the 3d team.