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Case studies

We are extremely proud of our wide range of client case studies, which illustrates our experience across our sectors, corporate, hotel gym and spa management, education and residential leisure management.

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Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

3d were appointed as Wellbeing partner across the portfolio in July 2021. The fitness and wellbeing facilities had been closed for 12 months due to the pandemic.

Mobilisation included recruitment of new teams for each facility, creating a digital solution including online booking for all services, dedicated website and a fully hybrid solution to enable employees to use the facilities on site as well as access live streamed classes via a dedicated app. 3d arranged for all the equipment to be serviced, repositioned and procured new equipment where required. Digital launch campaign 2 weeks prior to go live date

As the Wellbeing partner of choice we are currently designing a brand-new state of the art facilities and planning refurbishment of one of the existing facilities.

Facilities

  • Zoned fitness areas, CV, functional, stretch, resistance and free weight zones
  • Dedicated studio for delivery of both instructor led classes and virtual classes
  • Studio becomes a much-utilised stretching and conditioning zone during quiet times
  • Face and body treatment rooms
  • Hair salon

The 3d onsite fitness and wellbeing team deliver the following:

  • Initial inductions – re-engagement with over 2000 previous members
  • Health and wellbeing assessments
  • Personal health and wellbeing programmes
  • Delivery of comprehensive group exercise programme
  • Personal training
  • Promotion of health topics
  • Challenges and promotions
  • Daily maintenance and cleaning of equipment
  • Holistic services including face and body treatments
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Dual aspect leisure facility providing wellbeing services to students and the local community

Dual aspect leisure facility providing wellbeing services to students and the local community

Dual aspect leisure facility providing wellbeing services to students and the local community

Independent hotel, previously managing their own leisure facilities. Upon appointment 3d Tupe the 7 members of leisure team to 3d employment

Facilities

Gym, Studio, Changing rooms, sports hall and outdoor multi use games area.
Open to the public from 5.00pm weekdays and weekends

Facilities at the Sports Centre include:

  • Multi functional gym with CV, resistance and functional training zones, a studio and changing rooms
  • Sports hall
  • MUGA

The facilities are provided to the students during the day and provided to the local community outside of curriculum hours.

Details of Service:

  • 3d were appointed after a competitive tender process
  • 3d created the layout design and room specification sheets for all areas
  • Branding created and funded by 3d
  • All staff recruited by 3d
  • All Precor fitness equipment supplied by 3d at no cost to the Academy
  • Exciting and varied exercise class programme created
  • All operational costs are covered by 3d
  • Marketing plan developed to appeal to staff, students and the local community
  • Exceeded membership growth targets in the first quarter
  • Utilisation of space hire is at 87%
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Workplace fitness and wellbeing facility world’s largest integrated utility company

Workplace fitness and wellbeing facility world’s largest integrated utility company

Workplace fitness and wellbeing facility world’s largest integrated utility company

Contract initially awarded after competitive tender September 2013 – retendered and secured again 2016 and 2018.

3d took over the management of 6 fitness and wellbeing facilities.

Mobilisation team were responsible for:

  • Tupe of 10 members of staff, creating training and development plans for all
  • Development of the brand
  • Transfer of data of existing members
  • Comprehensive site audits and improvement H&S procedures

Head office site was relocated to Glasgow during 2017 – 3d were responsible for initial design of new space and equipment procurement. 3d managed the logistics of transition of members during move from existing fitness facilities to new, providing temporary workout space during the move.

3d Leisure onsite fitness and wellbeing team deliver:

  • Fitness and wellbeing assessments
  • Individual training programmes
  • Personal training,
  • Group exercise programme
  • Employee engagement to all employees via Wellness 360 services and across all external power station locations
  • Created a referral programme and work closely with Occupational Health team, on average 4-5 referral cases each month.
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Workplace fitness and rehabilitation centre Global manufacturing plant

Workplace fitness and rehabilitation centre Global manufacturing plant

Workplace fitness and rehabilitation centre Global manufacturing plant

After a very structured tender process with many specific requirements 3d Leisure were appointed to design and manage this fitness and rehabilitation centre on behalf of a global manufacturer. 3d were appointed in March for a planned opening June 2019.

The plant has in excess of 4000 employees 90% of which are shift workers, facility was to be opened for 18 hours each day to accommodate shift working patterns.

Mobilisation team were responsible for:

  • Design of equipment layout
  • Negotiation of procurement tender
  • Coordination of delivery, installation and commissioning of all equipment working within extremely tight deadlines
  • Creation of brand
  • Development of digital platform for online joining
  • Awareness days throughout the plant prior to launch

Facilities include:

  • Open plan fitness and studio offering
  • Zoned areas functional, CV, Resistance, spin and weight zones

3d Leisure onsite team deliver:

  • Initial inductions
  • Comprehensive group exercise programmes
  • Personal training
  • Integration with occupational health team delivery bespoke health programmes and rehabilitation programmes
  • Nutritional guidance
  • GP referral service
  • Awareness days
  • Delivery of Wellness 360 service to all
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Workplace fitness and wellbeing facility Global retail company

Workplace fitness and wellbeing facility Global retail company

Workplace fitness and wellbeing facility Global retail company

After a comprehensive tender process, 3d were successfully appointed as operator to the brand-new fitness and wellbeing facilities for the European Head Quarters of this Global retail brand.

Mobilisation of the project began in January 2019 with 3d becoming an integral part of the building refurbishment project team, attending weekly project meetings and coordinating the design, installation and delivery of the new fitness and wellbeing facility.

3d were asked to sub-contract the technical designs and installation of all AV and access control as well as being responsible for the; procurement, installation and ongoing maintenance of the dedicated IT network for the club.  3d worked alongside the main contractor and all sub-contractors to bring the project to completion, which was delivered on budget and on schedule.

Facilities

  • State-of-the-art fitness provision including functional rig, comprehensive range of CV, resistance and free weight zones
  • 2 studios, one of which is a dedicated spin studio with an interactive dynamic multimedia fitness experience
  • Virtual class platforms in both studios enabling the space to be utilised throughout the day and so is not limited to instructor led classes.
  • Wellness suite

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

The 3d onsite fitness and wellbeing team deliver the following:

  • Initial inductions
  • Health and wellbeing assessments utilising full body composition analysis
  • Personal health and wellbeing programmes
  • Delivery of comprehensive group exercise programme
  • Personal training
  • Promotion of health topics
  • Challenges and promotions
  • Daily maintenance and cleaning of equipment
  • Wellness suite providing physiotherapy, sports massage, beauty, pop up events such as flu jabs, nutritional workshops and reflexology
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Design and management contract 5 Star Leisure and spa facility

Design and management contract 5 Star Leisure and spa facility

Design and management contract 5 Star Leisure and spa facility

3d Leisure were initially appointed on a consultancy basis for the design and build phase of this exciting project.

After managing this 2-year project, we opened a full-service hotel spa in Ireland.

Facilities

Split into 2 separate areas, with health club facilities including a gym, pool, sauna and steam available to the members.

The spa membership is provided with access to the health club facilities and also includes access to thermal suites, an outdoor hot tub, hydrotherapy pool and 14 treatment rooms.

Mobilisation team were responsible for:

  • All initial design and consultancy work
  • Recruitment of all leisure staff and therapists
  • Creation of brand
  • Digital marketing platform including website, booking portal and social media marketing
  • Pre-opening marketing campaign
  • Launch

Results

The health club opened with 500 members and reached capacity (1200) within 6 months of opening.

The spa was quickly established as a key destination and day spa in the area generating in excess of £20,000 per week in treatment revenue alone.

The hotel increased occupancy by 25% at weekends through marketing the 2 facilities alongside each other.

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Hotel leisure club chain of hotels

Hotel leisure club chain of hotels

Hotel leisure club chain of hotels

3d Leisure have successfully undertaken Hotel Gym management of this contract since 2007. Hotel chain with high end leisure facilities.

6 Clubs had consolidated membership of 3,400 income of £2.1m

Facilities

Typically Gym, Swimming pools, Sauna, stream room, Spa and treatment rooms

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

Key actions

  • Created and implemented sales system and process
  • All staff trained
  • Marketing plan created and executed
  • Analysis of staffing levels
  • Benchmarking of operating costs
  • Improved member journey to address high attrition levels

Results

Membership increased to 3,800 at end year 1

20% increase in income with like for like clubs

32% increase in consolidated profit

Contract extended to further 9 sites in 2010

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5 Star independent hotel London

5 Star independent hotel London

5 Star independent hotel London

Independent hotel, previously managing their own leisure facilities. Upon appointment 3d Tupe the 7 members of leisure team to 3d employment

Facilities

Gym, swimming pool, sauna, steam room, spa

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

Key actions

  • Audit of membership system (identified 250 paying members)
  • Proactive sales process implemented and monitored
  • All staff trained
  • Creative marketing plan created and executed
  • Analysis of staffing levels
  • Benchmarking of operating costs
  • Improved member journey to address high attrition levels
  • Improved local reputation through better management

Results

Membership increased to 450 paying members end year 1

Year 1 income increased to £115k

Year 1 profit of £5k

Year 2 profit £30k

Years 3 onwards – consistently circa £40k profit

Contract still running 5 years after commencement

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Hotel leisure club chain of 18 hotels

Hotel leisure club chain of 18 hotels

Hotel leisure club chain of 18 hotels

3d were appointed to take over the leisure management by a hotel management company, chain of 18 hotels. Initial contract was for 6 of the now 18 managed facilities.

Facilities

Gym, swimming pool, sauna, stream room, spa

Key actions

  • Full operational audit of each site
  • Creation of development and action plan per site
  • Supplier analysis and consolidation of purchasing
  • Introduction of sales systems
  • Introduction of group marketing plans
  • Introduction online joining
  • Developed website with improved SEO
  • Social media marketing

Results

Membership levels across the group increased from previous year by 48%

Profit levels across the group from leisure increased by 22%

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Residential leisure facility

Residential leisure facility

Residential leisure facility

3d Leisure have taken over the management of a first-class leisure complex within a prestigious residential development in West London.

The facilities include a dedicated top-class gym offering, cinema, pool, golf simulator, meeting rooms and beauty treatment rooms all are available to residents only.

After taking over the facility 3d took over the employment of the onsite team and have created personal development programmes for all individuals ensuring they feel part of the new management offering.

3d will provide management of all facilities 12 hours per day 364 days per year providing inductions, personal programming, class instruction, personal training, pool responder, beauty treatments (only resting on Christmas day)

After taking over the management contract Paul Ramsay 3d Managing Director said

“It’s great to be involved in such a prestigious facility and we believe this is the beginning of a great partnership and look forward to introducing our services across the portfolio of estates managed by this well-established expert in residential property management”

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Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

Workplace fitness and wellbeing facility for digital fashion and cosmetic giant

3d were appointed as Wellbeing partner across the portfolio in July 2021. The fitness and wellbeing facilities had been closed for 12 months due to the pandemic.

Mobilisation included recruitment of new teams for each facility, creating a digital solution including online booking for all services, dedicated website and a fully hybrid solution to enable employees to use the facilities on site as well as access live streamed classes via a dedicated app. 3d arranged for all the equipment to be serviced, repositioned and procured new equipment where required. Digital launch campaign 2 weeks prior to go live date

As the Wellbeing partner of choice we are currently designing a brand-new state of the art facilities and planning refurbishment of one of the existing facilities.

Facilities

  • Zoned fitness areas, CV, functional, stretch, resistance and free weight zones
  • Dedicated studio for delivery of both instructor led classes and virtual classes
  • Studio becomes a much-utilised stretching and conditioning zone during quiet times
  • Face and body treatment rooms
  • Hair salon

The 3d onsite fitness and wellbeing team deliver the following:

  • Initial inductions – re-engagement with over 2000 previous members
  • Health and wellbeing assessments
  • Personal health and wellbeing programmes
  • Delivery of comprehensive group exercise programme
  • Personal training
  • Promotion of health topics
  • Challenges and promotions
  • Daily maintenance and cleaning of equipment
  • Holistic services including face and body treatments
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Dual aspect leisure facility providing wellbeing services to students and the local community

Dual aspect leisure facility providing wellbeing services to students and the local community

Dual aspect leisure facility providing wellbeing services to students and the local community

Independent hotel, previously managing their own leisure facilities. Upon appointment 3d Tupe the 7 members of leisure team to 3d employment

Facilities

Gym, Studio, Changing rooms, sports hall and outdoor multi use games area.
Open to the public from 5.00pm weekdays and weekends

Facilities at the Sports Centre include:

  • Multi functional gym with CV, resistance and functional training zones, a studio and changing rooms
  • Sports hall
  • MUGA

The facilities are provided to the students during the day and provided to the local community outside of curriculum hours.

Details of Service:

  • 3d were appointed after a competitive tender process
  • 3d created the layout design and room specification sheets for all areas
  • Branding created and funded by 3d
  • All staff recruited by 3d
  • All Precor fitness equipment supplied by 3d at no cost to the Academy
  • Exciting and varied exercise class programme created
  • All operational costs are covered by 3d
  • Marketing plan developed to appeal to staff, students and the local community
  • Exceeded membership growth targets in the first quarter
  • Utilisation of space hire is at 87%
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Workplace fitness and wellbeing facility world’s largest integrated utility company

Workplace fitness and wellbeing facility world’s largest integrated utility company

Workplace fitness and wellbeing facility world’s largest integrated utility company

Contract initially awarded after competitive tender September 2013 – retendered and secured again 2016 and 2018.

3d took over the management of 6 fitness and wellbeing facilities.

Mobilisation team were responsible for:

  • Tupe of 10 members of staff, creating training and development plans for all
  • Development of the brand
  • Transfer of data of existing members
  • Comprehensive site audits and improvement H&S procedures

Head office site was relocated to Glasgow during 2017 – 3d were responsible for initial design of new space and equipment procurement. 3d managed the logistics of transition of members during move from existing fitness facilities to new, providing temporary workout space during the move.

3d Leisure onsite fitness and wellbeing team deliver:

  • Fitness and wellbeing assessments
  • Individual training programmes
  • Personal training,
  • Group exercise programme
  • Employee engagement to all employees via Wellness 360 services and across all external power station locations
  • Created a referral programme and work closely with Occupational Health team, on average 4-5 referral cases each month.
Back to case studies
Share this:
View case study

Workplace fitness and rehabilitation centre Global manufacturing plant

Workplace fitness and rehabilitation centre Global manufacturing plant

Workplace fitness and rehabilitation centre Global manufacturing plant

After a very structured tender process with many specific requirements 3d Leisure were appointed to design and manage this fitness and rehabilitation centre on behalf of a global manufacturer. 3d were appointed in March for a planned opening June 2019.

The plant has in excess of 4000 employees 90% of which are shift workers, facility was to be opened for 18 hours each day to accommodate shift working patterns.

Mobilisation team were responsible for:

  • Design of equipment layout
  • Negotiation of procurement tender
  • Coordination of delivery, installation and commissioning of all equipment working within extremely tight deadlines
  • Creation of brand
  • Development of digital platform for online joining
  • Awareness days throughout the plant prior to launch

Facilities include:

  • Open plan fitness and studio offering
  • Zoned areas functional, CV, Resistance, spin and weight zones

3d Leisure onsite team deliver:

  • Initial inductions
  • Comprehensive group exercise programmes
  • Personal training
  • Integration with occupational health team delivery bespoke health programmes and rehabilitation programmes
  • Nutritional guidance
  • GP referral service
  • Awareness days
  • Delivery of Wellness 360 service to all
Back to case studies
Share this:
View case study

Workplace fitness and wellbeing facility Global retail company

Workplace fitness and wellbeing facility Global retail company

Workplace fitness and wellbeing facility Global retail company

After a comprehensive tender process, 3d were successfully appointed as operator to the brand-new fitness and wellbeing facilities for the European Head Quarters of this Global retail brand.

Mobilisation of the project began in January 2019 with 3d becoming an integral part of the building refurbishment project team, attending weekly project meetings and coordinating the design, installation and delivery of the new fitness and wellbeing facility.

3d were asked to sub-contract the technical designs and installation of all AV and access control as well as being responsible for the; procurement, installation and ongoing maintenance of the dedicated IT network for the club.  3d worked alongside the main contractor and all sub-contractors to bring the project to completion, which was delivered on budget and on schedule.

Facilities

  • State-of-the-art fitness provision including functional rig, comprehensive range of CV, resistance and free weight zones
  • 2 studios, one of which is a dedicated spin studio with an interactive dynamic multimedia fitness experience
  • Virtual class platforms in both studios enabling the space to be utilised throughout the day and so is not limited to instructor led classes.
  • Wellness suite

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

The 3d onsite fitness and wellbeing team deliver the following:

  • Initial inductions
  • Health and wellbeing assessments utilising full body composition analysis
  • Personal health and wellbeing programmes
  • Delivery of comprehensive group exercise programme
  • Personal training
  • Promotion of health topics
  • Challenges and promotions
  • Daily maintenance and cleaning of equipment
  • Wellness suite providing physiotherapy, sports massage, beauty, pop up events such as flu jabs, nutritional workshops and reflexology
Back to case studies
Share this:
View case study

Design and management contract 5 Star Leisure and spa facility

Design and management contract 5 Star Leisure and spa facility

Design and management contract 5 Star Leisure and spa facility

3d Leisure were initially appointed on a consultancy basis for the design and build phase of this exciting project.

After managing this 2-year project, we opened a full-service hotel spa in Ireland.

Facilities

Split into 2 separate areas, with health club facilities including a gym, pool, sauna and steam available to the members.

The spa membership is provided with access to the health club facilities and also includes access to thermal suites, an outdoor hot tub, hydrotherapy pool and 14 treatment rooms.

Mobilisation team were responsible for:

  • All initial design and consultancy work
  • Recruitment of all leisure staff and therapists
  • Creation of brand
  • Digital marketing platform including website, booking portal and social media marketing
  • Pre-opening marketing campaign
  • Launch

Results

The health club opened with 500 members and reached capacity (1200) within 6 months of opening.

The spa was quickly established as a key destination and day spa in the area generating in excess of £20,000 per week in treatment revenue alone.

The hotel increased occupancy by 25% at weekends through marketing the 2 facilities alongside each other.

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View case study

Hotel leisure club chain of hotels

Hotel leisure club chain of hotels

Hotel leisure club chain of hotels

3d Leisure have successfully undertaken Hotel Gym management of this contract since 2007. Hotel chain with high end leisure facilities.

6 Clubs had consolidated membership of 3,400 income of £2.1m

Facilities

Typically Gym, Swimming pools, Sauna, stream room, Spa and treatment rooms

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

Key actions

  • Created and implemented sales system and process
  • All staff trained
  • Marketing plan created and executed
  • Analysis of staffing levels
  • Benchmarking of operating costs
  • Improved member journey to address high attrition levels

Results

Membership increased to 3,800 at end year 1

20% increase in income with like for like clubs

32% increase in consolidated profit

Contract extended to further 9 sites in 2010

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5 Star independent hotel London

5 Star independent hotel London

5 Star independent hotel London

Independent hotel, previously managing their own leisure facilities. Upon appointment 3d Tupe the 7 members of leisure team to 3d employment

Facilities

Gym, swimming pool, sauna, steam room, spa

Overview

Club reported 400 members and had annual income of £80k per annum making annual loss of £40k.

Key actions

  • Audit of membership system (identified 250 paying members)
  • Proactive sales process implemented and monitored
  • All staff trained
  • Creative marketing plan created and executed
  • Analysis of staffing levels
  • Benchmarking of operating costs
  • Improved member journey to address high attrition levels
  • Improved local reputation through better management

Results

Membership increased to 450 paying members end year 1

Year 1 income increased to £115k

Year 1 profit of £5k

Year 2 profit £30k

Years 3 onwards – consistently circa £40k profit

Contract still running 5 years after commencement

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Hotel leisure club chain of 18 hotels

Hotel leisure club chain of 18 hotels

Hotel leisure club chain of 18 hotels

3d were appointed to take over the leisure management by a hotel management company, chain of 18 hotels. Initial contract was for 6 of the now 18 managed facilities.

Facilities

Gym, swimming pool, sauna, stream room, spa

Key actions

  • Full operational audit of each site
  • Creation of development and action plan per site
  • Supplier analysis and consolidation of purchasing
  • Introduction of sales systems
  • Introduction of group marketing plans
  • Introduction online joining
  • Developed website with improved SEO
  • Social media marketing

Results

Membership levels across the group increased from previous year by 48%

Profit levels across the group from leisure increased by 22%

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Residential leisure facility

Residential leisure facility

Residential leisure facility

3d Leisure have taken over the management of a first-class leisure complex within a prestigious residential development in West London.

The facilities include a dedicated top-class gym offering, cinema, pool, golf simulator, meeting rooms and beauty treatment rooms all are available to residents only.

After taking over the facility 3d took over the employment of the onsite team and have created personal development programmes for all individuals ensuring they feel part of the new management offering.

3d will provide management of all facilities 12 hours per day 364 days per year providing inductions, personal programming, class instruction, personal training, pool responder, beauty treatments (only resting on Christmas day)

After taking over the management contract Paul Ramsay 3d Managing Director said

“It’s great to be involved in such a prestigious facility and we believe this is the beginning of a great partnership and look forward to introducing our services across the portfolio of estates managed by this well-established expert in residential property management”

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