1. About this policy
Last updated: 14 September 2026
This privacy policy explains how 3d leisure Ltd collects, uses, shares and protects personal information obtained through the 3d leisure website.
3d leisure Ltd is the controller of the personal information described in this policy.
Our registered address is:
3d leisure Ltd
Peel House,
Upper South View,
Farnham,
Surrey,
GU9 7JN
You can contact us at:
- Email: info@3dleisure.com
- Telephone: +44 (0)1252 732220
Our Data Protection Officer is Molly Andrews. You can contact the Data Protection Officer at:
- Email: office@3dleisure.com
- Telephone: +44 (0)1252 900965
This policy covers visitors to our website, people who contact us through the website and people who subscribe to receive our news and updates.
If you are a member of, work for or otherwise interact with a leisure facility managed by 3d leisure, an additional privacy notice from that facility or its operator may also apply.
2. The information we collect
Information you provide
We may collect personal information when you:
- complete our contact form;
- ask us to contact you;
- subscribe to news or marketing updates;
- communicate with us by email, telephone or another method; or
- submit information relating to a particular leisure facility.
This information may include:
- your name;
- email address;
- telephone number;
- whether you are a member of a leisure facility;
- the club or facility connected with your enquiry;
- your message or enquiry;
- your communication and marketing preferences; and
- information you choose to include in correspondence with us.
Please do not include medical information or other sensitive personal information in a free-text form unless we have specifically asked for it and explained why it is required.
Information collected when you use the website
Depending on your cookie choices, we and our service providers may collect:
- your IP address;
- browser and device information;
- operating system;
- pages visited and actions taken;
- referring pages or websites;
- approximate location information;
- dates, times and session information;
- cookie and similar technology identifiers; and
- information about how the website performs.
Some basic technical information is processed where necessary to deliver and protect the website. Analytics and advertising technologies are only activated in line with your cookie choices.
Cookie consent records
When you make or change a cookie choice, our consent-management service, BigConsent, records information needed to remember and demonstrate that choice.
A consent record may include:
- the categories you accepted or rejected;
- the date and time of your choice;
- a random consent or event identifier;
- the website hostname;
- the version of the consent configuration shown to you;
- your locale and detected region or time zone; and
- how or why the consent panel was displayed.
BigConsent normally retains these consent records for the life of the consent choice plus one further year, currently around two years.
3. How and why we use your information
We only use personal information when we have a lawful basis for doing so.
Responding to enquiries
We use your contact details and message to respond to your enquiry, provide requested information and take steps you ask us to take.
Our lawful basis is taking steps at your request before entering into a contract, performing a contract where applicable, or our legitimate interest in responding to enquiries and operating our organisation.
Passing enquiries to a relevant facility
If your enquiry concerns a particular club or leisure facility, we may pass it to the relevant facility or operator so that it can respond.
Our lawful basis is taking steps at your request or our legitimate interest in directing your enquiry to the organisation best placed to help.
The facility or operator may be a separate controller of your information. Its own privacy notice may therefore also apply.
News and marketing updates
Where you have actively asked to receive updates, we use your name and email address to send relevant news, service information and marketing communications.
Our lawful basis is your consent. You can withdraw that consent at any time by using the unsubscribe link in an email or contacting us.
Choosing not to receive marketing will not affect our ability to respond to an enquiry or provide a service you have requested.
Operating and protecting the website
We process technical information to:
- display and operate the website;
- maintain its security;
- detect malicious or automated activity;
- prevent spam and abuse;
- diagnose technical problems; and
- protect our systems, visitors and organisation.
Our lawful basis is our legitimate interest in providing a safe, reliable website and, where applicable, compliance with our legal obligations.
Our forms use Google reCAPTCHA to help distinguish genuine visitors from automated submissions. reCAPTCHA may process technical information such as IP address, browser details and interaction signals for this purpose.
Website analytics
If you consent to Analytics cookies, we use Google Analytics to understand how visitors find and use the website. This helps us measure website traffic, improve content and identify usability or performance issues.
The information may include page visits, approximate location, device and browser information, referral information, session activity and cookie identifiers.
Our lawful basis is your consent.
Advertising and marketing measurement
If you consent to Advertising cookies, we may use Google Ads technologies to measure advertising performance, understand whether an advertisement led to an enquiry and support relevant advertising or audience measurement.
Our lawful basis is your consent.
When advertising consent is not given, Google may receive limited, cookieless measurement signals. These are sent with consent denied and are designed to restrict advertising storage and personalised advertising.
Website experience and session insights
Microsoft Clarity may be used, when enabled and when Analytics consent has been given, to help us understand how visitors interact with pages. This can include aggregated click, scrolling and navigation information and masked session playback.
Our lawful basis is your consent.
Recording and respecting cookie choices
We process your cookie preferences so that the website can remember and apply your decision. We also keep a limited record to demonstrate that consent was requested and handled correctly.
Our lawful bases are compliance with our legal obligations and our legitimate interest in demonstrating responsible consent management.
Legal and regulatory purposes
We may use information where necessary to:
- comply with a legal or regulatory requirement;
- respond to a lawful request from a regulator or public authority;
- establish, exercise or defend legal claims; or
- investigate suspected fraud, misuse or security incidents.
Our lawful basis is compliance with a legal obligation or our legitimate interests in protecting our legal rights.
4. Cookies and similar technologies
We use cookies, browser storage and similar technologies to operate the website, remember your cookie choices and, with your permission, measure website use and advertising performance.
BigConsent gives you separate control over Analytics and Advertising technologies. Rejecting optional cookies does not prevent you from using the main website.
You can review or change your choices at any time through the cookie settings control on the website.
For details about the individual cookies and services used, see our Cookie Policy.
5. Who we share information with
We may share personal information with carefully selected organisations that help us operate the website and communicate with visitors. These may include:
- website hosting, development, security and support providers;
- BigConsent, our consent-management provider;
- Google, where we use Google Tag Manager, Google Analytics, Google Ads or reCAPTCHA;
- Microsoft, where Microsoft Clarity is enabled;
- email delivery and email marketing providers;
- relevant leisure facilities or operators where an enquiry relates to them;
- professional advisers, including legal, accounting and insurance advisers;
- regulators, courts, law-enforcement bodies or public authorities where legally required; and
- organisations involved in a merger, restructuring or sale of all or part of our organisation.
Service providers acting on our behalf may only use personal information for the agreed purpose and must protect it appropriately.
We do not share personal information with other organisations for their own unrelated marketing purposes.
6. International transfers
Some of our technology providers, including Google and Microsoft, may process information in countries outside the UK.
Where a restricted international transfer takes place, we require an appropriate legal safeguard. Depending on the destination and provider, this may include:
- UK adequacy regulations;
- the UK Extension to the EU-US Data Privacy Framework;
- the UK International Data Transfer Agreement;
- the UK Addendum to the EU Standard Contractual Clauses; or
- another safeguard permitted by UK data protection law.
You can contact our Data Protection Officer if you would like more information about the safeguards relevant to your information.
7. How long we keep information
We retain personal information only for as long as it is needed for the purpose for which it was collected.
The period will depend on the type of information and our relationship with you:
- Enquiries and correspondence are retained for as long as needed to respond, manage any resulting relationship and deal with queries or disputes.
- Marketing information is retained until you unsubscribe, withdraw your consent or the information is no longer useful. We may keep a minimal suppression record so that we continue to respect an unsubscribe request.
- Cookie consent records are normally retained for the consent period plus one further year, currently around two years.
- Analytics and advertising information is retained according to our configured provider settings and the cookie periods described in our Cookie Policy.
- Security and technical logs are retained only for as long as reasonably necessary to protect, maintain and investigate the website.
- Information connected with legal obligations, contracts or claims may be retained for longer where required by law or necessary to protect our legal rights.
When information is no longer required, it is deleted or anonymised.
8. How we protect information
We use appropriate organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures include access controls, secure systems, supplier checks and procedures for identifying and responding to personal-data incidents.
No internet service can be guaranteed to be completely secure. If we identify a personal-data breach, we will assess it and notify the Information Commissioner’s Office and affected individuals where required by law.
9. Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
- ask for a copy of your personal information;
- have inaccurate or incomplete information corrected;
- ask us to delete your information;
- ask us to restrict how information is used;
- receive certain information in a portable format;
- object to certain uses of your information; and
- withdraw consent where we rely on consent.
Withdrawing consent does not affect the lawfulness of anything done before consent was withdrawn.
These rights are not absolute and exemptions may apply. We may need to confirm your identity before completing a request.
To exercise a right, contact our Data Protection Officer using the details at the beginning of this policy. There is normally no charge for making a request.
Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests.
You also have an absolute right to object to the use of your personal information for direct marketing. If you object to direct marketing, we will stop using your information for that purpose.
10. Automated decisions
We do not use personal information collected through this website to make solely automated decisions that have legal or similarly significant effects on you.
11. Complaints
Please contact our Data Protection Officer first if you have a question or concern about how we use your information. We will investigate and respond.
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint
12. Links to other websites
Our website may contain links to websites operated by other organisations. Those organisations are responsible for their own privacy practices. We recommend reading their privacy information before submitting personal details.
13. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change.
The latest version will be published on this page, together with its last-updated date. If a change significantly affects how we use personal information, we will provide an appropriate additional notice.