Introduction

We have developed our QMS using our extensive experience in the leisure industry. The introduction of these QMS will ensure the ongoing efficient and effective running of the fitness centre and our management service. The QMS are: Marketing, Retention and programming, Personnel (Training and Development), Operations, Treatments, Health & Safety and Finance and Reporting. All the systems are regularly audited and clients made aware of performance to agreed targets. The on-site staff will be supported by these highly effective QMS that are live and regularly reviewed and updated by our Regional Management and the Central Support Team.

Team Recruitment and Development

We will recruit a dedicated team of fitness professionals to ensure that all users of your corporate fitness facility are provided with an exceptional level of service by people with a positive attitude.

Your club manager will be provided with a comprehensive management manual, which acts as a reference and support tool.  Our human resource consultants are available to your Manager to use as and when the need arises.

3d will ensure that all staff employed will have the appropriate abilities, qualifications and skills for the performance of the required service as outlined in the tender specification and at the same time ensuring that you comply with all current Health & Safety legislation.

We aim to retain quality staff through challenging roles, regular appraisal structures, training programmes and career progression opportunities. When necessary we also provide a recruitment service designing job advertisements and managing the interview and selection process.

As a matter of policy for new staff, 3d obtains two written references before employing any person.

3d will ensure that at all times staff maintain a high standard of personal hygiene, demeanour and cleanliness, and will not allow staff to smoke or consume alcohol whilst on duty.

Accurate records will be maintained covering attendance, absences, training, tests, qualifications, disciplinary action and previous employment for all staff employed at the fitness centre.

We hold bi-annual personnel seminars for all Club Managers.  These sessions are informative and fun, with the opportunity to discuss personnel issues and developments with their peers.

Training and Development

We aim for all our instructors to be qualified to degree or American College of Sports Medicine Instructor level.  Ongoing, all staff will undergo regular appraisals where training needs both essential and desirable will be identified with instructors being encouraged to further develop their skills. Following staff development interviews, each employee will have objectives and training needs agreed.

We have developed our own Instructor Training Plan, which focuses on Customer Care, Operations, Health & Safety, Fitness Programming and Sales.  This is delivered on a regular basis.

All our staff will be first aid trained with the 4 day First Aid at Work qualification.

We are also committed to all our instructors being registered with the Register of Exercise Professionals and support our instructors to achieve accreditation and their ongoing professional development.  Our new on-site management teams, and other staff seeking management positions, will undertake our ‘Rising Star’ management course covering all areas of facility management; finance, operating systems, marketing & sales, fitness, Health & Safety and programming.

3d are aware of the need to provide career opportunities for all our staff and so ensure that training is provided both in-house and through external mediums, in the form of day-release, short-term or correspondence courses.

3d is proud of its retention record in the industry and believe this is due to a number of factors including:

• High quality development programmes for each staff member
• Regular appraisals for every employee
• Quality staff incentives
• An exciting and dynamic development programme utilizing newly learnt skills
• A friendly, lively and dynamic corporate culture

Marketing and Sales Strategies for Corporate Facilities

We will develop an internal 12-month promotion plan to attract as many of the workforce as possible to use the corporate fitness centre. We will design promotion campaigns, at no cost, using our in-house design studio. All promotional materials e.g. brochures, posters, flyers, banners, E-News etc will be available for reproduction on site.  We would look to develop your fitness centre’s presence on your intranet and also conduct seminars and exhibitions in the workplace to generate interest. All the marketing material will be subject to your approval.

To support this marketing activity, we have developed a highly effective sales process. This ensures that the maximum number of potential users are recruited from your workforce.

At most sites we would aim for a 50% workforce penetration of members to total employees, assuming that employees are not to be charged for use of the facility. At sites where a reduced fee is charged we would aim for 25% to 30% take up.

Healthy and Safety for Corporate Fitness Facilities

We will develop a robust and comprehensive Health & Safety file which is constantly reviewed and updated.  The system includes;

• Risk assessment
• Normal operating procedures
• Emergency action plan
• Staying safe at work
• Work related stress
• Safe working practices
• COSHH management
• Serious incident management procedure
• Accident reporting

Risk Assessment and Safe Working Practice

Within the Health & Safety management system we will develop a full and comprehensive risk assessment and safe working practices to ensure tasks are carried out in the safest possible way and that risks are minimised for both facility users and employees.  We are supported in the production of guidance and training intelligence by our Health & Safety consultant.

Normal Operating Procedures

Included within the manual are comprehensive instructions on how to safely complete all tasks necessary to operate within your corporate fitness facility.  This is used both as a training tool and for staff reference.

Emergency Action Plans

We will work in partnership with the appropriate safety and security teams to develop an emergency action plan for all eventualities.  Prior to publication this plan will be presented to your Facility Manager and other necessary parties for approval.  Once approved, the plan will be communicated to staff and training will commence to ensure all staff are able to implement the plan at any given time.

Risk Assessment and Safe Working Practice

Within the Health & Safety management system we will develop a full and comprehensive risk assessment and safe working practices to ensure tasks are carried out in the safest possible way and that risks are minimised for both facility users and employees.  We are supported in the production of guidance and training intelligence by our Health & Safety consultant.

COSHH Management System

We will develop a COSHH Management System to ensure that all cleaning products used and stored are properly managed and pose no threat to facility users or staff.  This file will include an individual Risk Assessment of each cleaning product being used, data sheets for each chemical, employee information sheets and staff training records.

Health & Safety Audit

To ensure that our operations and systems are working effectively and to meet the HSE ‘5 Steps to Success’ guidelines with reference to audit, we carry out annual Health & Safety audits in addition to the quarterly H&S monitoring visits carried out by our Regional Managers.  Any remedial action will be highlighted and communicated to the Facility Manager.  Action points will be raised and any deadlines will be monitored until completed successfully.

Management services for corporate fitness facilities